J&L Jewelry

Contacts

Address:
1823 Ximeno Avenue, Long Beach, CA 90815
Get directions

Website:
jnljewelry.com

Phone number:
+1 562-986-4380

Categories:
Establishment   Finance   Jewelry store  

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Reviews about J&L Jewelry

• Dave Goodman

  Sep, 27 2018
  ★ ☆ ☆ ☆ ☆
  On November 20, 2015 I brought a fashion watch to J&L to have the movement replaced with a new quartz movement. Today, February 18, 2016 (Almost 3 months to the day I dropped off the watch) I was called and told to pick up the watch at no charge due to the length of time we had to wait. Up until Tuesday when I called they did not even know I was still waiting for the watch. Several calls went UN-returned by the staff in January and February. When I spoke to the owner who brought me the watch I was told, "We lost the numbers on the face and could not replace them so we are not charging you for the repair." That was not what I was told on the phone. The owner went on to tell me that it is a cheap Chinese watch. That was the excuse for the damage they had done. No apology. No explanation. I was not happy with the presentation. When asked what I wanted for compensation I answered, "$500.00!" I was told that I was trying to rip them off and it was not going to happen. I was countered with, "We will go on the internet and find a similar watch but it will not look like this watch." It is a fashion watch, not a fancy Swiss Rolex, just a pretty watch that my wife loves. She would most likely not like a replacement watch and that was the idea behind having the movement changed to a quartz so she could further enjoy the watch.
  I was loud but never disrespectful. I was very disturbed at the calculated answer I received when they were well aware of the damage they did to the watch. It was criminal for them to behave in a callous and arrogant manner.
  Any company who does not own up and accept responsibility for the damage they have done are just ripping off their clients. It is disrespectful!
  I feel that I was bullied by someone who was 100% aware of the damage they did but not willing to make it right. The excuse used over and over again was, "It is a Chinese watch"
  Well congratulations on having a successful rip-off shop in Long Beach where you take advantage of the people you pretend to serve.

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